policies-and-t-c

Privacy Policy for Telr AI

Last Updated: February 9, 2026

Introduction

Welcome to Telr AI (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a positive experience using our mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Telr AI mobile application (the “App”).

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

• Email Address: We collect your email address when you create an account through Firebase Authentication.
• Images: You may voluntarily upload images (screenshots of conversations or photos) for AI analysis. These images are temporarily processed and are not permanently stored on our servers.
• Usage Data: We collect information about how you interact with the App, including features used and frequency of use.

Automatically Collected Information

• Device Information: We collect device type, operating system, unique device identifiers, and mobile network information.
• Subscription Data: We collect subscription status and purchase history through RevenueCat to manage your in-app purchases.
• Analytics Data: We use analytics to understand how users interact with our App, including feature usage and session duration.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App’s functionality
• Process your AI analysis requests (Loyalty Test, Red Flag Detector, Chat AI)
• Manage your subscription and process payments
• Send you important updates about your account or subscription
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Comply with legal obligations

Data Processing and AI Analysis

When you use our AI features:

• Images you upload are processed in real-time by our AI backend powered by Anthropic’s Claude API
• Images are temporarily stored during processing and deleted immediately after analysis
• AI responses are generated based on the content of your uploaded images
• We do not train AI models on your personal data or images

Third-Party Services

We use the following third-party services that may collect information:

Firebase (Google)

• Purpose: Authentication, database, and cloud storage
• Data Collected: Email, user ID, authentication tokens
• Privacy Policy: https://firebase.google.com/support/privacy

RevenueCat

• Purpose: Subscription management and in-app purchases
• Data Collected: Purchase history, subscription status, device identifiers
• Privacy Policy: https://www.revenuecat.com/privacy

Anthropic Claude API

• Purpose: AI-powered analysis and chat functionality
• Data Collected: Uploaded images and chat messages (processed in real-time, not stored)
• Privacy Policy: https://www.anthropic.com/privacy

Railway

• Purpose: Backend hosting and API infrastructure
• Data Collected: API requests and usage logs
• Privacy Policy: https://railway.app/legal/privacy

Data Retention

• Account Data: We retain your account information for as long as your account is active or as needed to provide you services.
• Images: Images uploaded for AI analysis are temporarily processed and deleted immediately after analysis completion.
• Usage Data: We retain usage data for up to 2 years for analytics purposes.
• Subscription Data: We retain subscription information as required by law and for accounting purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication through Firebase
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of marketing communications
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at ridwanwiseman@gmail.com.

Children’s Privacy

The App is not intended for children under the age of 17. We do not knowingly collect personal information from children under 17. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell your personal information to third parties.

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing your data includes:

• Consent: When you provide images for AI analysis
• Contract: To provide subscription services
• Legitimate Interests: To improve our services and provide customer support

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (for material changes)

Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: ridwanwiseman@gmail.com App: Telr AI Developer: Hassana Abubakar

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Data We DO NOT Collect

For transparency, here is what we do NOT collect:

• Precise geolocation data
• Contact lists or phonebook data
• Microphone or camera access (except when you explicitly upload images)
• Health or fitness data
• Financial information (payment processing is handled by Apple)
• Biometric data
• Browsing history outside the App

Your Consent

By using Telr AI, you consent to this Privacy Policy and agree to its terms.